Refund and Cancellation Policy

Something went wrong? Message us through the chat in the Let's Order In app and we will sort it out. Here is how it works.

Cancelling an order

• Before we place your order with the restaurant or store: full refund.
• After the restaurant has started preparing it: we usually cannot cancel, because the food is already being made.
• If we cancel your order, for any reason: full refund of anything you paid.

Missing, wrong or damaged items

Tell us within 2 hours of delivery, with a photo if you can. Depending on what happened, we will refund the item or arrange a replacement.

Late orders

Delivery times are estimates. If an order is very late, contact us and we will look at it case by case.

Taste and preference

We cannot refund food because it was not to your taste, or because of a choice made at ordering.

Delivery problems on your side

If the address was wrong, nobody answered, or valid ID was not shown for age-restricted items, the order may not be refunded.

Digital products and outside purchases

Digital downloads are generally final once delivered. Purchases made on other websites through our links are refunded by that seller under their own policy.

How refunds are paid

To the card used, or by e-transfer for e-transfer orders. Card refunds can take a few business days to show up.